Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). What happens if my phone is out of battery or my network coverage is low when I get to the venue? Ticketek is one of the largest ticketing platforms in the world, covering major music, sport, theatre and comedy events.Chances are you have used a Ticketek-issued ticket at least once to go to a major event. There was a problem with the email server that the message was sent to. No. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Make sure the backlight on your phone is set nice and bright. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. Safe, Fast and Verified Version 5.22 B82 R0 Have more questions about Ticketek Gift Vouchers? For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Confirmed timings and priorities will be communicated closer to the 2023 Toyota AFL home and away season beginning. Where can I find my AFL Membership number? The app is built for the iPhone, although it will run on an iPad at iPhone resolution. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. Ticketek recommends that you select Registered Mail for these events where available. AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. The obstruction varies in different venues. You will then be able to add more tickets to your shopping basket and pay for all tickets at once. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Where do I redeem my Ticketek Gift Voucher? When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. More information relating to mobile ticketing will be communicated in the lead up to the season. You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. At this time Ticketek NZ cannot post tickets overseas. No, the credit card pre-fill feature simply gives you the option to save your card details. We will be in contact with you within two business days of receipt of this information. The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. You can purchase and reserve tickets in any combination up to the ticket limit for the event. If you purchased Refundable tickets during your original event purchase, to apply for a refund please contact the refund team here. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. If you have an issue with tickets purchased through an unofficial agency please return to the point . Ticketek is the only authorised ticket seller for entertainment events held at ICC Sydney Theatre and Darling Harbour Theatre. My address has changed. You can log in with your email address and password to access member only content. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . When attending the event ensure you can present your card on request. Please see our tutorials on how to reserve seats in the AFL Reserve here. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. What happens if I forget my phone or my battery dies at the venue? All members will have access to buy at the same time. How can I receive my Ticketek Gift Voucher? What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. Will AFL Membership dining have a priority system in place to access tickets? Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . It's the fastest way to buy tickets for your next live experience, receive event alerts and access your mobile tickets to view and share with friends. Limitations on number of tickets purchased. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. Systems are in place at every venue to ensure that each ticket barcode can only be used once. Some events may have a Family ticket which includes 1 Adult and 1 Junior. Please note that the Payment Details page is not accessible from the mobile site or mobile apps. Ensure your contact and personal details are correct. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. If an event is cancelled or postponed you will need to contact Ticketek for a refund. You might find the following websites helpful if you want more information about ticket scalping: Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. The original expiry date still applies to any balance remaining on your voucher. The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. If this does not answer your queries, our friendly team will be happy to assist. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. All refunds for cancelled or rescheduled events are managed by Ticketek directly. 2 0 obj Tour dates Ticketek is selling for the following venues only. Please wait a few seconds for it to load. <> Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. Tickets will be available to purchase, once onsale, through Ticketek. xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f They will be assigned the seats nearest the original purchaser. Once you have selected your ticket(s), there is a time limit of. Select an event category type from the Genre drop-down menu and click 'GO'. Checking this box will securely save the details of credit or debit card for use when making your next Ticketek purchase. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). AFL Membership will provide match-specific information about the ticket redemption process prior to each game. All rights reserved. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. Ticketek Terms and Conditions of Sale. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. You are responsible for knowing the contact details of all attendees in your group. Refer to specific details at each venue regarding accessing the stadium/park. If you are purchasing through the website or via the iPhone app or mobile site for an event with Mobile Tickets enabled, you will simply need to select Mobile Tickets in the delivery option menu. The transaction limit is 10 at both Marvel Stadium and the MCG. Don't worry though, until you finalise your purchase the value will remain on your voucher. Ticketek Gift Vouchers look just like a regular Ticketek ticket. Yes, you are able to use multiple Ticketek Gift Vouchers. You will get an error message if you enter the Voucher ID incorrectly. Tickets purchased to General Admission events cannot be refunded should they be lost. Mobile tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 0800 842 538 ahead of the event day to do so. Why can my friends (invitees) only purchase the held tickets one at a time? %PDF-1.5 In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the "Site"). 3 0 obj Concession and junior barcodes will show up as such. Will the event be reserved seating or general admission. You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. Am I able to 'top up' my Ticketek Voucher with more credit? If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. Find out more about. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. How do I find my tickets once they are in Passbook? Tap "Add to Passbook" at the bottom of your mobile ticket. Held seats are sold on a first-in basis. details of the event including: name, date, time and venue. How can I find AFL Membership on a match day? Can I buy tickets from unauthorised sellers such as online auction sites like eBay? www.accc.gov.au. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. View the range of price categories and prices to help you decide what you which best suits your needs, Click on the FIND TICKETS button to move forward and to tell us how many and what type of tickets you want, Select the Price Type. stream Guest passes are subject to availability, and information on guest pass availability can be found on our website here. This is so we can show you upcoming events in your vicinity. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. They will be assigned the next two seats along (next to Invitee A). https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm However, if a customer does not complete their transaction, tickets are then released back and become available for another customer to select. Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. If you bought tickets by phone, create a My Ticketek account now at www.ticketek.co.nz If need to talk to someone or you're worried that your ticket might not be legitimate, please contact: - New Zealand venues (excluding Eden Park, Auckland), please contact Ticketek on 0508 NZ RUGBY (0508 69 7842) or +64 (0)4 384 6309 (for mobile and . Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. Your AFL online account allows you to access all information regarding your 2023 AFL Membership. 3- 12 - Junior Ticket. Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable): Admission to an event is subject to the Sellers Terms. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? I had the opportunity to study abroad in Australia during the summer of my Junior year. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). This is the default selection and lets the website choose the tickets which are currently the best available in any price category. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. An Ed Sheeran fan shared a screenshot of their Ticketek message. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions.