How is this right? So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. Never Again. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. We were not the only ones. Open the SeatGeek app. $868.64 is a lot of money especially now to just throw away. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Analytical cookies are used to understand how visitors interact with the website. >> YOU CANT CHANGE THE RULES MIDSTREAM. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Their poor customer service folks! "We chose StubHub because of their 'FanProtect' guarantee," Brown said. The 3 tickets totaled close to $600. and did I get a refund?!? Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. NOTHING. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. I don't know how your company seems to think that 120% is of equal value or better. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. StubHub Return Policy [Quick Information]. These cookies will be stored in your browser only with your consent. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. I was able to receive a refund but we all know that does not help. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. also the card I used to buy them I no longer have. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. I am traveling today from Mexico to Madridfor what? i am not interested in a credit that expires so therefore am requesting my full refund. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! Stub hub fraud.. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. If I had purchased elsewhere I would have received a full refund! News Corp is a global, diversified media and information services company focused on creating and distributing . Paid over $550 for two Hangout festival tickets. Refund peoples money. They were for the correct date and time ? How Can I Request a Refund for a StubHub Ticket? So you don't think it's possible the original buyer got refunded and we just don't know about it? Just bought tickets. StubHub is a global marketplace and our policies vary by region, in line with local guidance. You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. I don't even have an account, never purchased tickets but some thief stole my card info. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . GIVE ME MY MONEY. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. while we were at work. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. They told me their tech would review it. My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! a cash refund, but that cash refunds remained the default. Im sensing a nice class action lawsuit coming your way. This cookie is set by GDPR Cookie Consent plugin. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Its a bs. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. We are changing the way you register and sign-in to the StubHub Community. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. We're not refunding money at this point,'" Cormier said. "Pretty unfair, almost unethical on their part," Brown said. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. "We were only allowed 120 percent credit toward future concerts, not refunds. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Following backlash from customers, the ticketing company responded in a statement this week. never use them again. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Sorry we couldn't be helpful. I notified a chat type person immediately to tell her I made a mistake. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. If you sell on Stubhub they will waive the sellers fee. They said if I disputed it with my CC company they'll cancel my account with them. Call +1 (866) 788-2482 with all the details about the purchase. This is an essential cookie for the website live chat box to function properly. This will now be our default option in Canada and in the US. This is the worst service I have ever are ticketes but are tickets were NO good. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. I do not want someone to buy my tickets without the same disclosure available. After another hold the rep told me the manager said the same thing. Spent $314 for daughter and friend to see Harry Styles. They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! StubHub has the final decision on whether or not you will receive a refund. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! "I finally got a supervisor on the line and he said 'No. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . I was not able to enter the concert . I want my refund please, I have been trying to contact you for a refund im not doing a lot of bad mouthing fair is fair I want my money the event didn't take place on March 28 , basketball game ,, please I have been more than patient call your line no answer I have reach out to you every way I know how no one is responding you should treat your customer this way. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. This cookie is set by GDPR Cookie Consent plugin. The Hollywood Reporter is a part of Penske Media Corporation. I purchased a ticket in February for a concert for over $800. That is a great question. They still charged me fully for a canceled ticket transaction. Too late to purchase decent seats. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. All Rights Reserved. to see the game on TV? As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. I WILL NEVER USE STUB HUB EVER AGAIN. I won't let them take advantage of fans like me by ; and they have friendly voices. We were so excited to go together and experience this momentous event! Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Dworsky says he hopes she'll intervene. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. My credit card can do refunds up to 60 days which of course is passed. We lost the concert for that. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. You can send a private message to us here @TeamStubHub. Please help me. I have been attempting to contact you several times regarding ticket order #553613638. I will never use this site again and highly advocate not using it to anyone due to this. There were two artists scheduled to perform. StubHub changed its fine print on March 25, offering most customers just a credit. OK, I think this show has been rescheduled to September 7, 2022. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Many events this past month were canceled. >> I PURCHASED TWO TICKETS FOR $390. Nobody will know until game day. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Dave Clark. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. This is the most crooked company I've ever dealt with. After the switch, you will enter the email address you use to access the community in order to reset your password. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Explain your scenario, and provide any applicable evidence. I want to know what the point of the "protection plan" is that they have? I purchased tickets to an event that has been postponed twice the second time being indefinite. StubHub will refund more than $3 million to over 8,500 Colorado customers who purchased tickets under the company's pre-pandemic refund policy for events that were canceled because of COVID-19. Seller listed tix he didn't actually have. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. Also, awfully bold of them to assume I would want to purchase through them again. The latest breaking updates, delivered straight to your email inbox. I will never use Stub Hub again. This cookie is set by GDPR Cookie Consent plugin. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. The cookie is used to store the user consent for the cookies in the category "Performance". I purchased a Citi field parking pass for Mets opening day. Wrong seats. Select the ticket group you'd like to sell. and would like to return it? Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! NOPE. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. How do I get my money back? I am quite dissappointed. 4.6.2020. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. them this was wrong and deceitful and did not get off the phone until they refunded my money. You also have the option to opt-out of these cookies. If any of these tragic events occur, you will be eligible for a refund. the issue is on her radar and anyone affected should file a complaint with her office. Make the best possible case for yourself. Outside of the US and Canada, fans are defaulted to a refund. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. Stubhub is such a ripoff. They just don't care! Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Just bought tickets. For sure I can warn any one who is going to use this service. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Its my first and last time using this site. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Last time I'll probably use StubHub. I simply do not understand how this can happen. Subscribe for full access to The Hollywood Reporter. As pointed out by @don_shano, this is. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. This is ridiculous never using them again. Want to pick up my tickets from a UPS store. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Now they are saying they will give us a coupon for events canceled. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. Their tech team looking into it or b.) People have to make mistakes all the time and this was a mistake. Stubhub sucks! I would like to receive a refund. Very disappointed. I hope they will reply me asap, I just want get my money back. The game has been changed to Sunday 27th August and we are simply no longer in the UK. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Other sellers may take a case-by-case policy. On March 7th, StubHub emailed Marrali a copt of its refund policy. From that StubHub wallet page you can request a refund instead of keeping the credit. I agree. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. What does "100% guaranteed" mean these days? "The return of live events, the input of customers, partners, and regulators, and the . It's not fair to the seller or stubhub. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Fans outside of North America are defaulted to a refund. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. i have tried to call several times but have been on hold >3 hours on 2 occasions. I will never use stub hub again. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Donno what to do. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Re: Refund in Progress. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. What are you going to do to help your customers? United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. Putting the money back in StubHub's money-back guarantee. Of course! After the switch, you will enter the email address you use to access the community in order to reset your password. Save my name, email, and website in this browser for the next time I comment. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. Obviously the concert was canceled and I would like my money refunded. Ticketmaster, for example, states that if an event is . If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. No where did it say there is 15% charge. It does not store any personal data. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site.