Corporate Office: 1100 Abernathy Road, Suite 1700 Suppose a member of Whether you use a traditional or a tankless water heater, Richmond tankless gas water heaters are more energy efficient than conventional water heaters, because the tankless models eliminate the need for reheating stored water. in the shower until the cold water has passed. Check out theProduct Selectoron our website to narrow down which product is right for you based on intended use, number of applications, and energy source! Richmond water heaters are manufactured by Rheem and provide hot water with confidence. You can set the temperature anywhere you want from between 80 and 140 degrees Fahrenheit, changing the thermostat in single-degree increments. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters. Our Xtreme models will provide up to 756 gallons of hot water in an hour; and recover the tank contents in as little as 8 minutes! The smallest model in the range is the RMTEX-04 (a 3.5 kW-unit), which provides just 0.9 GPM. Have a qualified gas appliance repair technician conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, burner, and venting system. A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. The temperature appears on an LED screen. The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. No, these units cannot be converted from one fuel source to another. - YouTube 0:00 / 5:03 I have a richmond encore tankless water heater model RMTGH95DVN. Toggle the ON/OFF switch located on the blower assembly to the OFF position. All Rights Reserved First, inspect all vent pipes to ensure they are connected properly and free from puncture holes. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. They are small enough to fit almost anywhere in your home. Open the cold-water valve and let the tank refill completely. Richmond Encore Tankless is about one third the size of a conventional water heater. Tankless water heaters can provide a continuous supply of hot water, while a tank will run out of hot water. $609.99 $ 609. Common Tankless Water Heater Problems And How to Fix Them The pilot burner should be cleaned or replaced in this case. How it Works: Richmond Encore Condensing Tankless Water Heaters Space saving design with intelligent electronic controls and an all-copper heater exchanger, Copyright 2004 - and your shower. This is just about enough for a single sink in a hot climate. This natural gas condensing indoor tankless water heater with built-in recirculation provides instant hot water at the tap, reduces water waste, and is ENERGY STAR certified. In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. care for a long-lasting life. Low gas pressure could also be the cause of the problem. If you take the matter in your own hands, you run the risk of voiding any applicable warranty. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. Verify that the wiring to the pressure switch(es) is correct. It is still significantly higher than the energy efficiency of any tank model. Protect your home from water damage with this all-inclusive leak prevention system that limits a leak to no more than 20 ounces of water2, By shutting off the flow of water, the Richmond ENCORE Electric Water Heater with LeakGuard can help you avoid an average of $4,000 in water leak damage3, Complete control of your water heaterfrom adjusting water temperature and tracking energy usage to setting vacation modeall from a smart phone1, Adjust water set temperature to balance your familys hot water needs via the EcoNet App and hands-free voice control with Amazon Alexa or Google Home4, Save energy on water heating costs while you are away for a week or just for the dayits easy to set from your phone even if you have already left home!1, Receive immediate notification of leaks and service needs through your phone and via EcoNet App1, Know you have enough hot water before you jump into the shower1, Know if an element is failing so you can proactively replace it before it becomes a problem1, View weekly, monthly and yearly energy usage reports from your phone to help you better manage consumption1, Allows plumber to view diagnostic information via the EcoNet App while at the water heater to expedite service5, With integrated WiFi, homeowners can avoid cold showers, detect leaks and more. Set the thermostat to the lowest setting by pressing the COOLER and HOTTER arrow buttons at the same time and holding them for 1 second. Set the thermostat dial to desired setting by turning dial counter-clockwise. This is mainly because of the low-input pilot, which reduces the amount of gas that the heaters use when on standby. Although Richmond markets the RMTEX-18 as a whole-house unit, it only supplies 4.4 GPM. One of them is about adjusting the temperature. If you have an electric unit from Richmond, you may have experienced a sudden temperature change in your shower. Some models (such as the RMTEX-18) have bottom -inch NPT water connections. Richmond water heaters with tankless technology are used for mid and large-sized homes with up to three-four bathrooms, where the largest model produces up to 11 GPM of hot water. Draining or flushing a water heater is a form of maintenance. Atlanta, GA 30328. These units obtain combustion air from the outdoors. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. In addition, customers report that they were able to receive a replacement water heater straight away when they received a heater with even just a minor flaw. Corporate Office: 1100 Abernathy Road, Suite 1700 If these steps do not resolve the ignition problem, then either your ignition pack has failed or there's a bigger problem. Your Air Supply or Exhaust is Blocked. Wait 5 minutes to clear out any gas. If there is more than 6 (15.2 cm) of core wire is exposed at either ends of the rod, replace the anode rod. Rheem also offers a complete line of tankless water heaters, including the Rheem RTGH natural gas condensing tankless water heater and the Rheem RTGH propane condensing tankless water heater. However, they are different from Rheem heaters, as Richmond develops its own innovative technology for use in a wide range of heaters for both residential and commercial applications. Tankless Water Heater Electric 18kW 240 Volt, thermomate On Demand Instant Endless Hot Water Heater, Digital Temperature Display Easy Installation, for Residential Whole House . They make many types of heaters including gas, electric, and tankless heaters. To do so, follow the steps below: You should also leak test the factory connections to the Combination Gas Control (Thermostat) after the water heater is placed in operation. You need to make sure that all faucets are closed. Combustion shutoff device tripped- Combustion shutoff device(s) should be inspected by a qualified service technician. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. The anode rod should be removed from the water heaters tank annually for inspection and replaced when more than 6 of core wire is exposed at either end of the rod. Residential Condensing Tankless Water Heaters Therefore most homeowners try to cut down costs wherever possible, bypassing the recommended installation procedure. Make sure the cold water supply is sealed and hot water hose connections are tightened. If you dont see the tankless water heater problem youre having here, or if you need technical support with your water heater, please visit our help desk to schedule an appointment, or call us at 866-356-1992. Check that the earth ground connection is properly connected. Tankless - Richmond Water Heaters It may be set too low. For instance, some Richmond heater owners say that their units wont stay on. Gas valve LEDs will light separately or together to indicate the status or an error. The article reviews important features and models. There is also an indoor version of this model. Rheem Tankless Water Heater Error Codes [The Complete Guide] To correct this code, close all hot water taps to reset the unit. To fix the issue, try the following troubleshooting steps: This error code indicates that there is a problem with the internal circuit. This cookie is set by GDPR Cookie Consent plugin. Necessary cookies are absolutely essential for the website to function properly. 11kW Model Flow Rate: up to 2.68 GPM. It indicates the water temperature sensor is either open or is short circuited. It can also be helpful if you understand some of Richmond water heater error codes. We check everything over and look at the heating elements, check the valves and look for mineral build-up. Check the outdoor combustion air-inlet and vent terminals to make sure that there are no obstructions, and that there is no damage nearby caused by condensate. Turn off or remove circulation pumps. How To Fix: Self-modulating power control. Connect a garden hose to the drain valve near the bottom of the heater tank. Check to make sure that there is, Check all power and gas supplies, as applicable. The new generation Tankless Technology Water Heater from Richmond only heats water on demand. The result is that many Richmond water heaters are up to 2 smaller than competitive models. What should you do when you encounter an issue with your Richmond power vent unit? We also have a standing pilot Direct Vent that will vent up to 4 feet from the outside wall. Choosing a water heater is based on your family size and how much hot water you will use in one continuous hour. If the above checks out and the water heater is still not heating, check the combination gas control (thermostat) setting. Point-of-Use 8kW, 11kW and 13kW Models. Turn on the gas and light the pilot (as applicable) or turn on the circuit breaker. This helps to protect homes. Keeping your water heater properly maintained helps ensure it operates smoothly and efficiently, it is free of problems, and serves you for many years. You should familiarize yourself with Richmond water heater troubleshooting if you have the device at home. Tankless Water Heater Repair Richmond, On-Demand & Instant Hot Water To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. If you need to reach a higher temperature, such as for commercial usage, you can purchase an upgrade kit. Make sure that you clean all parts (tank and all heating elements) thoroughly. It automatically shuts the unit down whenever it senses the presence or flammable vapor or the air inlet openings get blocked. Atlanta, GA 30328, High Efficiency Condensing with Built-In Recirculation, Corporate Office: 1100 Abernathy Road, Suite 1700. The consortium of manufactures agreed on flame arrestor plate technology to create the new generation of FVIR water heaters. Richmond has separate manufacturing plants to Rheem. Check the gas supply pressure and manifold pressure. It indicates water temperature sensor failure, It indicates Combination Gas Control failure. These use electric, gas, and solar as their fuel sources and are available as tank, tankless, or hybrid models. Richmond Water Heater Troubleshooting with Different Types of Units The LED status indicates the pressure switch remained opened longer than 5 seconds after the combustion blower was energized. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . To prevent wastage of heated water, the 7.0 model is recirculation kit ready. Electronic devices have their own shares of issues; some may be quite common, while others are unique and special. However, it is necessary to have a suitable setup to install a gas heater indoors (including 120v of power). Remove the screw attached to the upper heating element access cover and take it off. may be familiar with the "cold water sandwich." However, since gas as a fuel source is cheaper, they cost less to run. RMTG-RC95DVLN-1 Essential Plus Non-Condensing Indoor Tankless Water Heater - Best for Saving Water. Make sure the flammable vapor sensor is not blocked or obstructed. 3 Richmond Tankless Water Heater Reviews from Consumers Online, 4 Richmond Tankless Water Heaters Warranty and Customer Service. 28 results for "Richmond Tankless Water Heater" RESULTS. "instantaneous water heaters and they have earned that name! Shipping Dimensions: 37.50 H x 24.60 W x 12.60 D. Shipping Weight: 83.0 lbs Replace the combination gas control (thermostat). Flush the tank by opening the cold-water valve for a few minutes, letting the water drain out of the tank through the hose; then close the cold-water valve. By creating an account you agree to the Hunker. While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. Remove the outer door from the water heater. This saves space and the cost of venting. For the electric type, the. Customers reviews for Richmond water heaters all mention the high quality of these units. Generally, a tankless water heater will cost about 2 to 2-1/2 times as much as a standard water heater to purchase and install. Air in gas line- Contact a qualified service technician to purge the air from the gas line. As with other brands, Rheem tankless water heaters display error codes to indicate specific malfunctions. Tankless Electric Water Heaters. If your Rheem tankless water heater shows an error code 00, try restarting it. We have a Richmond Encore tankless water heater, and had a power outage and when the power came back on, there is no power on the main read more canuck the pro 15,746 satisfied customers The tankless hot water at times will shut off during shower, it is a rheem umc-117. Turn your temperature knob (to the desired temperature) by using a flathead (and small) screwdriver. Also, check the outdoor combustion air-inlet and vent system terminals to make sure there are no obstructions, and that there is no damage nearby caused by condensate. Take advantage of warranty protection for your Rheem heating, cooling and water heating equipment, Find what you need to keep your Richmond equipment working perfectly. The best thing to do is to call their customer support. Use a match or candle flame or smoke. The cookies is used to store the user consent for the cookies in the category "Necessary". However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. All Rights Reserved In the unlikely event of a water leak, it shuts off the flow of water, Control temperature, set Vacation or Away Mode, view energy usage and know immediately about leaks and service alerts from anywhere with built-in EcoNet WiFi Technology and the EcoNet App1, Find out about an issue before theres no hot water with a built-in leak detection system that detects any leaklarge or small, internal or externalin as little as 15 seconds7, More durable than standard heating elements, stainless steel elements deliver longer service life, This coating technology protects the tank and limits the chances of an internal water leak, Enjoy simplified maintenance and easier draining than with a standard plastic drain valve, This upgraded rod helps protect the tank from corrosive minerals in your water, Copyright 2004 - EcoNet Wifi Kit Installation Instructions, Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water, with stainless steel condensing heat exchanger, Intelligent electronic controls designed to increase energy efficiency and safety, New! Low voltage to the water heater. This article was originally published by Robinson's Plumbing Service and edited by Eccotemp. I have a richmond encore tankless water heater model RMTGH95DVN. your water filter. In addition, they have low-emission burners to reduce fuel needs, making the models more environmentally friendly and cost effective. If you buy something through a referral link on our site, we may earn an affiliate commission at no extra cost to you. The Essential series consists of just tankless electric water heaters. If you do not have the hook ups to clean your water heater These tanks are built to last with warranties that exceed many from other manufacturers. 90% of the time, this troubleshooting step will help to eliminate the warning message from the control panel. This website uses cookies to improve your experience while you navigate through the website. Increase supply voltage to rated voltage. Although uncommon, issues can arise if something isnt working correctly within your water heater. Turn off the circuit breakers and make sure that there's no longer any power supply to the heater. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water Efficiency Up to .93 UEF with stainless steel condensing heat exchanger Intelligent electronic controls designed to increase energy efficiency and safety Performance Exclusive! Just turn off the water supply valve to slow down the flow. Allow several gallons to flush through the discharge line to an open drain. We have a full line of standing pilot, intermittent spark, direct vent, sealed combustion and high efficiency commercial water heaters. The Combination Gas Control comes set at its lowest setting for safety purposes. Do not open the inner door of the appliance and try to light the burner by hand. Establish and follow a routine preventative maintenance program. Just like ignition failure, you should first rule out simple causes such as a low propane tank or an unpaid gas bill. It's not always something you want to do on your day off, but it still needs to be done. Toggle the ON/OFF switch located on the lower assembly to the OFF position. Inspect the combustion air-inlet and vent systems. The Digital Temperature Controller can be mounted in any room. Established in 1983, Richmond is a subsidiary of one of the best-known and highest-quality tankless water heater companies in the world: Rheem. in your tankless water heater making it difficult for water to travel through the The troubleshooting for each of these heaters is a little different as their mode of operation isn't completely the same. Blocked vent system- Have a qualified service technician evaluate vent system for blockage. Unfortunately, there's no way to They come in different types like gas, electric, tankless, and specialty water heaters. Copyright 2004 - Rheem Manufacturing Company All Rights Reserved; Corporate Office: 1100 . Some models, like the Marathon, have lifetime warranties, while others have a 6- or even a 12-year warranty. Water Connection Size: 3/4 inch. David is an expert in all things plumbing, heating, cooling, and water treatment. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. Richmond Encore 11 GPM 199,900 BTU Tankless Natural Gas Water Heater shower and feel warm water at first, but then get blasted with several seconds The largest of all the models in the Essential series, the RMTEX-36 is ideal if you are looking for a solution for an average-size or large home and youd prefer to have electric than gas. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. The outdoor version comes with freeze protection for temperatures as low as -30 degrees Fahrenheit, making it suitable for almost any setting. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. All water heaters in the Essential series come with a 5-year warranty for the heating chamber and a one-year warranty for parts. Stop and follow the safety precautions as above if you smell any gas. You can find all the above Richmond water heaters for sale on Amazon, where youll also find the technical specifications for each model. Heres what Slightly depress the gas control knob and turn clockwise to OFF position. VIEW PRODUCT. On the Richmond website, youll find an online form to submit a question, complaint, or comment. Electrical polarity to the unit is incorrect. If youre in the Dallas / Fort Worth, Texas area, call Horizon Plumbing Service at 817-461-1117 to get your tankless water heater running smoothly again. Analytical cookies are used to understand how visitors interact with the website. Richmond Water Heater Troubleshooting with Different Types of Units, An Easy Guide on How to Fix A Squeaky Door Without Taking It Apart, How to Remove A Broken Drill Bit from Wood? This information may also be helpful to a plumber or technician if you end up needing one. If the appliance will not operate, turn off gas to the appliance and call your service technician or gas supplier. Establish a routine preventative maintenance program and make sure you are following it. Many user and installer-friendly features make the Richmond Encore Tankless the easiest tankless water heater to own. Rheem Manufacturing Company While Richmond water heaters come with elaborate manuals on how to use and set water temperatures, learning new information that can help prevent injury and for users to make the most of their appliances is not a bad thing. Also, check to make sure the ON/OFF switch is not turned OFF. A water heaters tank can act as a settling basin for solids suspended in the water. Vent Type: PVC. Because the water is heated only when it is needed, the outgoing water temperature remains constant. In addition to the hot water you needit gives you the power to know, control and protect. In addition to the hot water you needit gives you the power to know, control and protect. Learn more. Hard Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing. happened: When the first shower ended, some hot water was remaining in the Rheem fault code 05 - Indicates imperfect combustion. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. Check that the water heater is securely connected to earth ground. Featuring ThermaCirc360 technology, Rinnai water heaters are a solid choice for homeowners looking for an efficient, quality water heater that will save energy and produce unlimited hot water. The popularity of oversize tubs is growing, and so is the demand for large volumes of low-cost hot water. We use cookies to ensure that we give you the best experience on our website. You can also clean the burner by scrubbing with mild detergent. Turn off all electrical power to the appliance. You can also Locate a category below and choose one of the available options. They come in different types like gas, electric, tankless, and specialty water heaters. Corporate Office: 1100 Abernathy Road, Suite 1700 You can also call a qualified and professional service technician. Selling to customers throughout the U.S and Canada, Richmond manufacturers a variety of water heaters. Always check the. If you still want to review all the top brands before purchasing, see our overview here. Similar to the RMTEX-11 are the RMTEX-08 (it has a flow rate of up to 1.95 GPM) and the RMTEX-13 (with a flow rate of up to 3.17 GPM). Some of the models are suitable for both multiple appliances or a single application it all depends on the incoming water temperature. All Richmond tankless water heaters are compact, including the most powerful model: a gas unit that provides 9.5 GPM. For most tankless water heaters, the display with present an error code to inform you that your air supply or exhaust is blocked. No, they are not. Let the heater heat the water until it is hot enough for normal use. You dont want it to be blown out. The temperature appears on a digital display on the front of the unit. Click here to browse our high efficiency tankless water heaters! You need to remove sediment and dust as their buildup may affect the heaters efficiency. Calcium and Magnesium are the two minerals that most often cause scaly buildup, This is located near the top of the water heater. The cookie is used to store the user consent for the cookies in the category "Analytics". Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. Dishwasher Smells Like Burning? At least once a year, lift and release the lever handle on the temperature pressure relief valve to make sure the valve operates freely. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. In addition, you can find many other top-rated Richmond water heaters, including larger models in the Encore RMTG series and a wider range of sizes in the Essential series. It's full of built-in smart features to help prevent cold showers, alert you of issues before there's no hot water and . If the burner access door is removed, the burner access door gasket must be replaced. So we created the Richmond ENCORE Electric Water Heater with LeakGuard. Its full of built-in smart features to help prevent cold showers, alert you of issues before theres no hot water and protect your home from potential water damage. Another possible reason is the blower is unplugged. Periodically, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make sure the valve operates freely. Tankless water heaters are generally low maintenance and very efficient, but problems can still occur. It manufactures its water heaters in Canada, Mexico, and Australia. Alternatively, you can speak to someone directly during business hours. Blocked combustion air-inlet system- Have the combustion air-inlet system evaluated by a qualified service technician. Again, these are field serviceable. your shower is due to cold water living in the pipes between your water heater They are designed with the maximum power of 199,900 BTU, 180,000 BTU, and 170,000 BTU, and water flows of 9.5 GPM, 8.4 GPM, and 7.0 GPM, respectively. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Extremely energy efficient, it is a great option for replacing a tank water heater, as it will give you hot water on demand for as long as you require it. Open the drain valve on the tank all the way and let the tank drain completely. Simply set the desired temperature and walk away. Definitions of Rheem tankless water heater error codes Rheem fault code 00 - Indicates 1-hour continuous combustion. The knob needs to be depressed to light the water heater. This indicates that the pressure switch remained closed longer than 5 seconds after the call for heat began.