Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. For further repair and troubleshooting help please visit our repair help area. Check Out Our Guide! Entice customers to sign up for your mailing list with discounts or exclusive offers. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Odometer not working. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Reattach the console/head unit by sliding it back into place. Post adapter arcing when plugged in. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. The odometer illumination was bright. Resolved through warranty, in the mail. Store the screws and hook in a safe location for later use. Can't get the scooter to start. Gotrax is known for adapting its electric vehicles to the needs of consumers. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Even if just pressing for a second - Kind of scary actually. {k-m3gKjx These are as follows. Has refused refunds. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. I have given up on this company doing the right thing. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. But some parents may balk at spending more than $100 on an electric scooter. Further, the locking pin is completely . Turn the key or power switch on and engage the throttle all of the way. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS As you can see here I was able to do it with my fingers. These codes will pop up over your console's display when there are issues within your electric scooter. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. When you plug your charger into the wall, the indicator light will turn green. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Here is a link to find the manual for your Gotrax hoverboard. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Check the lights, the brakes, and all the features, and make sure they are all working properly. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK Will this problem come back? IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. If still showing error code, contact Customer Support for assistance. Brand new battery not holding charge. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Kid really loved the speedometer and the cruise control feature! This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. If you have done these things, but are still having trouble, please contact customer service. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Reply, Took mine to the local bike shop. Press Power Button once again to power on . Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Power completely shuts off while riding. But when I press the throttle, nothing happens. :~f 12`L,@" 0000008779 00000 n This is the best method to factory reset GOTRAX GXL V2. To determine whether either of these is true, unplug all of your devices from power and try charging them again. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. Returned the v2 and are now trying a m360 instead /crosses fingers. 0000013506 00000 n You will see the LED lights start to flash. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Find your product below and click the link to be directed to the specific information for troubleshooting. Make sure all connections are secure and there arent any exposed wires or noticeable burns. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. If you can not grip the top with your fingers use a pair of pliers to assist you. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Learn more about your GOTRAX from full overviews and specs to troubleshooting. Bolts provided are rusted - poor quality control. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. They cannot show error codes. The BBB's grade of "F" still . Learn more about your GOTRAX from full overviews and specs to troubleshooting. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. This scooter is giving a E3 Error code and the manual simply states to replace the console. I kicked off the odometer began registering speed. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. I try and ride economical to maximize range and durability. For example, only standing with one foot on your hoverboard can cause some models to beep. Has been extremely slow to respond with replacement parts. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. If your Gotrax hoverboard will not turn back on you are experiencing an issue. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Find low everyday prices and buy online for delivery or in-store pick-up. But, as soon as it worked for quite some time, it started showing various problems. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. In all cases the company has been slow to respond. 51 reviews. Gotrax recommends 3-4 hours for charging time. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. A revolution is on the way - and Electric Scooters are leading it! I've had mine for almost two weeks now, and have not experienced these issues. Always be sure to consult the . 0000002509 00000 n Has seemingly chose to simply respond but not take action (i.e. Related: Mobility Scooter Battery Losing Power Uphill Fixed. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. 0000001444 00000 n TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Its possible the quality slipped with the V2, but they are basically the same scooter. Next, check to see if there is any damage to either end of your scooters charging cable. How do you check the odometer on the GXL V2? All night charging leads to 15 minutes of riding. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. 0000002170 00000 n When you connect the charger to the hoverboard it will turn red to let you know it is charging. Tip: Try to lift as straight as possible out of the tiller. There are many possible reasons why your Gotrax hoverboard is not balancing. bay_blade2000 3 yr. ago That's not what I am saying at all. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . This was fixed with the company sending a replacement tire. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. 51 4.7 out of 5 Stars. Using caution, grab the top of the battery and begin to lift it out of the tiller. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Looks like spring issue. Powered up the scooter. . If your charger does not turn green when you plug it in, your problem may lie in your charger. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Back fender completely broken off, bottom screw plate snapped. Learn more about your GOTRAX from full overviews and specs to troubleshooting. 0000002987 00000 n When the battery is fully charged it will change from red to green. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Now you are finished and ready to test your work. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Please Note, some electric scooters share error codes. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. I requested a refund. It was pretty easy to do and I was impressed in the modular nature of the system. 21E, 22E, 25E, and 30E - Replace console to fix error code. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. If you experience problems with any of these models of e-bike file a claim below. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! So, 3 hours for 4 bars = 45 mins of charging time per bar. Cruise control automatically goes on every time when riding. . After fully charging, I prepared for the first ride with the new parts. Watch out world! Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. There is no doubt that hoverboards are a popular and fun way to get around. If this does not work, replace the console. I've emailed support but I'm waiting. Fix Water Leaking From Air Conditioner. The key is to build your own vehicle with its own motor coil wire. 20 MPH Max speed and durable 10 . If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. Electric Scooters Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. 0000000696 00000 n Save my name, email, and website in this browser for the next time I comment. Power on your scooter and take it for a test drive. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. Choose from Same Day Delivery, Drive Up or Order Pickup. It will display all specifications more visibly. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. I err on the conservative side, and would rather "under charge". If your Gotrax hoverboard will not turn back on you are experiencing an issue. Looking For The Best Lock For An Electric Scooter? I requested a refund. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Even if you've just ridden it, the battery may not be sufficiently charged. In the next video we will show the complete repair, reassembly and testing. There is no doubt that hoverboards are a popular and fun way to get around. New comments cannot be posted and votes cannot be cast. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Home. If it's not been used for a while, it might need charging. I had my second issue within 17 business days of receiving the scooter. Shop safe on GOTRAX Official website. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. I was super encouraged as the handle bar looks a little different from the original version I received, better. Of course, with any new or growing technology there are often hiccups along the way. Range: 4 miles (est) Max. A fully charged battery will have between 36 and 42 volts. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Gotrax scooter not charging? Use caution as extreme force may damage your scooter console or battery connections. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. 2) You are using an outlet with a higher voltage than what is recommended for fast charging. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here].