As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. The. 2.12 Seller Payment. Provide documentary evidence with your request to support your claim. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). Unfortunately, postmarked entries after June 5 will not be accepted. 5.2 Violations, Termination and Suspension. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. 3.2 Other Information. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. They can't be trusted. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. After multiple emails to Viagogo, Kent has been refunded $280. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Event dates, times, venues and subject matter, which are listed on the ticket, may change. viagogo is a global online platform for live sport, music and entertainment tickets. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. My event is cancelled or postponed - What do I do? Viagogo 'refusing to refund fans' for gigs cancelled in pandemic CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. To be a member of this Site, You must agree to accept the terms in this Agreement. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Read Customer Service Reviews of www.viagogo.com - Trustpilot Can I Get a Refund from Viagogo? - GetHuman Cloudflare Ray ID: 7a293b3f6b3e1afb Enter a valid email address (e.g. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Getting a refund - Home Affairs "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. you did not use your RRV for any travel(regardless of the reason). When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. How do I unsubscribe from your newsletter? Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. To sell tickets, a Seller lists the tickets in the Site database. Here are our four CHOICE tips for safe ticket buying. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. Viagogo to pay $7 million for misleading consumers | ACCC FanFair publishes a guide for getting a refund from Viagogo The revised version of this Agreement is automatically effective after it is initially posted on the Site. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. They often process refunds if requested. View FAQs -Explore the world's largest selection of events. Further information can be found at Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. What are the viagogo Terms and Conditions? We are not involved in the actual transactions between Buyers and Sellers. PLEASE REPORT THEM TO PREVENT MORE VICTIM! But you might not know you're buying from them. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Viagogo still offering worthless tickets to unsuspecting customers - Stuff 6.10 Notices. You may find other users information to be offensive, harmful, inaccurate, or deceptive. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. Viagogo40.5StubHub - SportBusiness Save. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. ACCC chairman Rod Sims said the statements created a false sense of urgency. The ACCC has also advised consumers to steer clear of Viagogo. 6.8 All Sales are Final. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. We may investigate complaints and violations of our policies. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. 2.10 Collecting Payment. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Sellers should use our automated online confirmation process. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 2.5 Tax on Seller Proceeds. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. The action you just performed triggered the security solution. What ticket resellers must do Send the completed form to the office processing your application. 1.2 Ticketing Exchange. Click to reveal The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". You will need a username and password to access the Site and use the Services. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. To register, You must provide your real name, address, phone number, and email address. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Viagogo Refund Policy MoneySavingExpert Forum Additional information can be found in our FAQs and on the ticket details pages. 2.16 Season Cards. And the original face value of our tickets was nowhere to be found on the site. Viagogo said in a statement that it offered a high standard of. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. To be eligible for a VAC refund your application needs to have been finalised. viagogo AG is registered in Switzerland, Company No. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Your IP: Your rating will help us improve the website. We may also first deduct any amount you owe us from any amount we owe you. If you need to buy second-hand, know the risks. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. Kiwi issues warning after Viagogo 'ripped off' elderly mother I'm Travelling - where and when will I receive my tickets? If this is also unsuccessful We will not offer a refund. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. This may limit your ability to be grantedanother visa. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Invalid tickets are defined as anything where buyers are refused entry. Can I pick up my tickets instead of having them shipped? Join millions of happy customers that have attended their favourite events, thanks to viagogo. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. . Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. During this time, the Site will be temporarily unavailable. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. And I had to chase for my tickets. Be the first to hear about special offers. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. -Discover the hottest events in your area. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. Mr Sims said many consumers were caught out by the "extraordinarily high" fees. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Welcome to viagogo's online ticket exchange (the "Site"). The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. This charge is in addition to the amount originally paid for the tickets. 1. 4.2 Stolen Property. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. The "on its site" disclaimer that followed was in a distinctly lighter font. About this app. PLEASE DO NOT TRUST VIAGOGO! There are limited situations where refunds can be granted. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. Why use viagogo? The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. If the Google listing says ad, do not click. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. ASK FOR A REFUND FROM THE RESELLER. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. All sales and bids are final. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site.
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