We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. We take no responsibility for such issues. Like. 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Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Why can't I sell my tickets through my Ticketmaster account? viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. are safe places to buy tickets. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. If tickets are not consecutive, then the Seller must create a separate listing. Join the 36,151 people who've already reviewed viagogo. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. 4.3 Sellers Shall Not Include Promotional Material with Tickets. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. We will not allow You to buy or sell tickets before You have registered with Us. . Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. viagogo - Buy & Sell Concert, Sport & Theater Tickets the particular seat or standing area your ticket is for, including the block of seats and row number. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor 6.3 Allocation of Risk. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. All. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk 3. What is the viagogo complaint handling process? Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. City and Colour Concert Tickets. 2.14 Substituted Seat Locations. Please remember that you will not be paid for this sale. " Covered business trip, Spontaneous working environment, Helpful colleagues " (in 11 reviews) " Fast Paced Enviorment that is a good place to learn " (in 10 reviews) Cons. Sellers: once your tickets have sold, viagogo charges a service fee. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Controversial website Viagogo scalps tickets for a John Farnham cancer You may only use the Services if You can legally enter into and form binding contracts. Here is what happened. 2.12 Seller Payment. Start today for 5% back on up to $1,000,000 in branded sales. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 6.8 All Sales are Final. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 2.5 Tax on Seller Proceeds. 6.7 Third Party Information. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. This will be deducted from your next payment. Why can't I see my order or sale in my account? Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. For example, if you bought tickets for the front row and ended up sitting near the back. How do you find a good accountant? Selling ticket FAQs. We may also first deduct any amount you owe us from any amount we owe you. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? Selling a type of mobile ticket and transferring it to the buyer. But it is not just these sites where buyers need to be careful. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. You may also file for a claim if your tickets are invalid or not accepted at the venue. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. 2.15 Claims under the viagogo Guarantee. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Viagogo is a global online platform for live sport, music and entertainment tickets. Be the first to hear about special offers. Fast forward a few years, and the details she entered were still saved on your account. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. Viagogo should be the subject of a full criminal investigation.. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. viagogo - Buy & Sell Concert, Sport & Theater Tickets If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. The ticket seller is responsible for giving you a refund for tickets to a cancelled event. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. How to get a refund, repair or replacement. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . The tickets were bought and sold online, using the Viagogo fan resale platform. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. . You will need a username and password to access the Site and use the Services. Buying tickets to events | ACCC You also agree not to separately contact the Buyer at any time for any reason. How do I change the email address on my account? Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Additional information can be found in our FAQs and on the ticket details pages. Pay by PayPal, a free service to pay online without sharing your financial information. How can I sell I Bonds - USA TODAY Blueprint - Sound Dollar Learn how. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. Tout of pocket as punters hit grasping ticket firm where it hurts and To open a dispute: 1.Log in to your PayPal account. Super Bowl Ticket. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Please note that service fee amounts may vary by event and are subject to VAT. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Report. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. $39.99 a month + selling fees. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. Including any such items constitutes a material breach of these terms and conditions. Viagogo says it paid me in November, but it has not turned up in my account. You can update your payment method as long as you haven't yet been paid. Contact your bank or credit card company to verify the authorisation of payment to viagogo. We may investigate complaints and violations of our policies. We endeavour to rearrange delivery with the customer or arrange a collection point. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). You are viewing the PayPal Community Archives. How do I unsubscribe from your newsletter? Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. Invalid tickets are defined as anything where buyers are refused entry. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. Viagogo Won't pay me for my sold tickets - MoneySavingExpert Forum Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. Shoppers are advised to double check card details when shopping on computers or mobile devices. 2.2 Registration. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. How to spot a fake, fraudulent or scam website. How do I change my payment method for getting paid? If you click on them we may earn a small commission. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Help! Is Viagogo Legitimate??????? - The Student Room In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Selling a type of mobile ticket and transferring it to the buyer. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 6.1 No Warranty. The tickets were sold in October for 180, but so far I have not seen the money. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. How do I unsubscribe from your newsletter? 7.5 Miscellaneous. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? Viagogo Salaries in Limerick, Ireland | Glassdoor Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Ticket resale company 'determined to sit outside the law' There must be a way, the payment was not accepted yet. I want to return my goods, what are my rights? viagogo - Buy & Sell Concert, Sport & Theatre Tickets This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. What are the viagogo Terms and Conditions? Look for an option to transfer the tickets through the original ticket provider's account. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. I can't see my Resale tickets available to buy on the website. Viagogo Questions (page 10) | ProductReview.com.au Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. The judge issued an injunction which prevents . viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Claim compensation You may be able to claim some compensation for loss of enjoyment. 3.1 Accurate Descriptions. Your experience can help others make better choices. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). We are no longer accepting comments on this article. I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. So its not int he sellers interest to sell fakes or not actually have the ticket. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Find out more about salaries and benefits at Viagogo. Dec-23-2017 03:49 PM. How do I sell my tickets on the Ticket Exchange? Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber Sellers: once your tickets have sold, viagogo charges a service fee. How can Viagogo get away with charging such big fees? You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website.
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