Start Row and End Row range too large. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. The CustomerName field can contain a maximum of 100 characters and you will need to check your code to ensure that you are not sending more than this. Everything worked as expected and a new resource has been created. It may also be worth checking to make sure that there are no spaces being passed (as this will be considered as a character) and also that the next value within the protocol is being separated by an ampersand (&) within your transaction registration. and cannot be the same. The total value of all REFUNDs can never ever exceed the original transaction value amount. You can only AUTHORISE an AUTHENTICATED transaction. The only way to prevent this from happening, would be to remove or relax your current rulebase, however this would apply to all your transactions. If a value is supplied, should contain either 0 or 1. If the monitor page indicates that there are no issues, please contact us for more information. It is likely that you received this message when you were attempting to perform a related action to an original transaction (such as a REPEAT, RELEASE, VOID, REFUND etc.) vegan) just to try it, does this inconvenience the caterers and staff? Cause Random bit count not supported by system events typically indicate that the signal from the card swipe at the reader got corrupted on its way to the panel, this happens on very long runs (reader is too far from panel) or due to wiring issues and/or electrical noise interfering with the signal. The RelatedSecurityKey does not match the original transaction. If you are sending a RELEASE or ABORT POST to the Sage Pay system, but the related transaction you have specified is not a DEFERRED transaction, you will receive this system message. You should make sure that the VPSTxId you are supplying is the value which Sage Pay sent back to you with the original transaction. You cannot execute the specified command without administrative privileges. Cannot authorise this card. If you have received this system message it it likely that you have not provided us with a valid card number within the CardNumber field. You must provide the first 9 digits of the card number in the field. Unfortunately, we are unable to authorise your transactions as the network connection to the bank is currently unavailable. If you attempt to refund in another different currency to the original payment then you will receive this system message. The debit or credit card number entered must match that of the card type selected before you have been presented with the option of entering the debit or credit card details. A valid value is required,this must be value between 0 and 100000.00. Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2, Accept Payments online and store credit card info, SagePay Test transactions are always Pending, say Failed in MySagePay, Sagepay Test Environment apparent limitations, Confirmation email is not populating on Paypal (pay by card) with sage integration, Sagepay Pi - Error: 3364 (Card on File is not supported for one time tokens), Programmatically determine if Sagepay card details form is incomplete, Sagepay direct upgrade 4.0 does not open 3d secure page in live mode, Identify those arcade games from a 1983 Brazilian music video, How do you get out of a corner when plotting yourself into a corner. The ContactNumber field, if provided, can only contain a maximum of up to 20 characters. Your POST has a Currency value that does not support minor units, but your Amount field has a decimal point in it. You will need to ensure that you are entering the correct card number as situated on the front of the customer's card. This field is required to indicate the type of card being used by the customer (ie Visa, Mastercard etc) whose card number you have supplied within the CardNumber field. You set up the length and range of card numbers that are acceptable for each card type. Values such as PAYMENT, DEFERRED, REFUND etc. If the VendorTxCode matches that of a previous transaction registration for a successful transaction against your account you will receive this error message. If you have received this system message, then the value which you have provided in this field is not what is specified within the protocol. You will need to contact the Sage Pay support team to inform them which Vendor account you were using when this error occurred. If you are providing a value which has more that 20 characters then you will receive this system message. You must have a valid merchant number set up on your Sage Pay account, that support each card type you pass. If you are attempting to perform these functions automatically (i.e you are performing any of the above outside of the My Sage Pay admin area) then you will need to submit the VPSTxId of the original transaction in a field called RelatedVPSTxId. 3) Live with it as is. Tell us the name of the card under that. The Vendor or VendorName value is required. The card number that you have entered cannot be validated and/or identified by the Sage Pay systems. If you do not have the relevant merchant number on your account, we would recommend that you contact your merchant acquiring bank to set up. Some debit cards require a PIN to be entered. The ReleaseAmount field must be a valid amount, formatted to the correct number of decimal places for the chosen currency, AND must be less than or equal to the amount of the original Deferred transaction that you are attempting to Release. can not be less than 8 characters. The card type field contain a value which specifies the card that is being sent to us. Currency fields should contain 3-letter ISO 4217 codes e.g. You will need to contact Sage Pay accounts as you are attempting to POST a transaction to Sage Pay using a Vendor account that has been closed. The Basket field can contain a maximum of up to 7,500 characters and you will get this system message if you are sending more than 7,500 characters. The Transaction was Registered Successfully. Invalid Amount field format. 4022: The Card Type selected does not match card number. If you send an AccountType parameter with your POST, you must have an equivalent merchant account set up to handle that type of transaction. Your original transaction registration should always contain a description field which should contain a brief description of the transaction being performed. All transactions which are posted to the Sage Pay system will contain a "Vendor" field which should contain your unique vendor name. e.g. Check the format of your request message. There is not really any big negative to having the CSM enabled. The AuthCode field supplied in a Manual transaction registration can only contain 15 characters or less. The DeliveryAddress field, if provided, can only contain a maximum of up to 200 characters. "After the incident", I started to be more careful not to trip over things. The value which is being sent accross in this field is more than this. It should contain no more than 40 characters consisting only of letters and numbers matching the value passed for the original transaction. The Related transaction is not a DEFFERED payment. Possible solutions. By doing this it will cause the Sage Pay payment pages to not appear and this error message will be generated. When sending your transaction registration POST to Sage Pay using the Direct solution you will always need to send a card number as you will be hosting your own payment page. You will receive this system message if you are passing an amount that is outside of the supported range. Please ensure that you are sending the correct value in the TxType field. If you are wishing to accept American Express, JCB or Diner cards, it is likely that you will need to contact these merchant acquirers directly to obtain a new merchant number. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, SagePay: Test card details not being accepted, How Intuit democratizes AI development across teams through reusability. Open the Run Dialog Box by pressing the Windows + R button of your device keyboard, type msinfo32 on the Dialog Box and press enter to open the System Information window of your device. The document/file requested by the client was not found. Overlaps with an existing rule. You are only able to refund in the same currency as the original transaction. The Vendor or Vendorname format is invalid. Cannot complete request. The vendor does not match with the vendor who registered the token. Facebook Ad Account payement error"The card type you entered isn't supported. You will need to review your code and change the URL to only use a fully qualified URL which must be http:// or https:// and be accessible. You must enter the address to which the card being used is registered in the card address box provided on the payment page. Please check to ensure that a Success URL is being provided with each transaction as this is a required field. Easiest way is likely hit the Windows key (Windows 7 through 8.1), and start typing Device Manager. Why do academics stay as adjuncts for years rather than move around? If you have not supplied the correct value in the RelatedVPSTxId field, have not submitted it in full or it is incorrectly formatted then you will receive this system message when our systems try to validate the post. Some cards have restrictions on cross-border usage. Your code should send only the first 100 characters if your description is longer than this. The eMailMessage field can contain a maximum of 7,500 characters. 3D-Authentication failed. The VPSProtocol value is outside the valid range. If you are providing a value which has more that 10 characters then you will receive this system message. The method specified in the Request-Line is not allowed for the resource identified. You are attempting to POST data to a Sage Pay Service that does not exist or is not currently available. This URL must be http:// or https:// and be less than 255 characters long. It should be a number and the value should match the value that was passed back to you by Sage Pay when the original transaction was completed. The Amount you are passing has more digits after than the decimal point than is allowed. You can only AUTHORISE an AUTHENTICATED transaction up to 115% of its value (with all previous AUTHORISEs against that transaction taken into account). The start date you have supplied is after the end date. Gateway Timeout : The upstream server failed to send a request in the time allowed by the server. The related transaction that you are attempting to send a RELEASE or ABORT POST to is not a DEFERRED transaction. Any current video adapter will meet this spec. The server received an invalid response from the upstream server while trying to fulfil the request. The DeliveryAddress and DeliveryPostcode are required. You are not passing the currency field through with your transaction. This value is 10 alphanumeric characters long and should be retrieved from your database. The card scheme requires you to pass the 3D-Authentication process in order to proceed with your payment. The Billing Firstname contains invalid characters. Accepted values for this field are: VISA (Visa Credit), MC (MasterCard credit), DELTA (Visa debit), UKE (Visa Electron), MAESTRO (you can still send SWITCH for older cards), AMEX (American Express), DC (Diner's Club) and JCB (Japan Credit Bureau cards). You will be presented with this error message if you have had three failed attempts to gain a successful authorisation for this transaction. The card StartDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). It will only ever be able to contain a maximum of 16 characters consisting of numbers and letters with no spaces or unusual characters. The SuccessURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction succeeds. The Description field can contain up to 100 characters. How to notate a grace note at the start of a bar with lilypond? It would be good to implement the error codes such as: 4020 : Information received from an Invalid IP address 4009 : The Amount including surcharge is outside the allowed range. 1) If video adapter firmware update is available, apply it. The CV2 value can be found of the back of the signature strip for most card types and will consist of three digits whereas an American Express card type will consist of four digits and this will be situated on the front of the card.